Privacy Policy
Effective Date: December, 2025
Your privacy is important to us. This Privacy Policy explains how Escentia collects, uses, stores, and protects your personal information when you access or use our platform. By using the platform, you agree to the practices described in this Policy.
1.0 Information We Collect
When you use Escentia, we may collect various types of information to provide you with a secure and personalized learning experience. This includes:
a. Personal Information
This refers to information that identifies you as an individual. It may include your name, email address, phone number, billing address, payment details, and any other details you voluntarily provide when you create an account, enroll in a course, make a purchase, or communicate with us.
b. Account Information
We collect information related to your Escentia account, such as your username, password, profile preferences, course activity, progress, and any settings you customize. This helps us manage your account and tailor your experience.
c. Payment Information
If you make payments on the platform, we may collect information necessary to process your transaction. This includes credit card details or other payment method information. All payment data is processed securely through our third-party payment processors, and we do not store your full financial information on our servers unless required for regulatory or tax purposes.
d. Usage Data
We collect data about how you interact with the platform. This may include the pages you visit, the courses you access, the features you use, timestamps, device information, browser type, IP address, and general location. We use this information to improve performance, enhance user experience, and troubleshoot technical issues.
e. Communication Data
This includes any communications between you and Escentia, such as emails, support requests, feedback, reviews, or any messages you submit through our platform. We store this information to respond to your inquiries and improve customer support.
2.0 How We Use Your Information
We use the information we collect from you for the following purposes:
To provide access to the platform and its services, including allowing you to create an account, purchase courses, track progress, and use learning tools.
To process your payments, manage subscriptions, verify transactions, and deliver the courses or services you purchase.
To personalize your learning experience, including providing course recommendations, saving your preferences, and tailoring content to your interests.
To communicate with you, such as sending updates, announcements, service notifications, promotional messages, and responses to your inquiries or support requests.
To improve the platform, including analyzing usage trends, monitoring performance, developing new features, and enhancing course quality.
To maintain platform security, including detecting and preventing fraud, unauthorized access, or other harmful activities.
To comply with legal obligations, such as financial reporting, tax requirements, or responding to legal requests.
3.0 Sharing Your Information
Escentia does not sell, rent, or trade your personal information. However, we may share it in limited situations. We work with trusted third-party service providers such as payment processors, email delivery services, hosting providers, analytics tools, and customer support platforms who receive only the information necessary to perform their duties and are bound by confidentiality obligations. We may also disclose your information when required by law, regulation, court order, or government request. Additionally, we may share information when necessary to enforce our Terms, prevent fraud, protect the security of the platform, or safeguard the rights and safety of Escentia, our users, or the public.
4.0 Cookies and Tracking Technologies
Escentia uses cookies, analytics tools, and other tracking technologies to improve your overall experience on the platform. These technologies help us understand how you navigate the site, which features you use most, and how we can continually enhance our services. They also allow us to personalize your learning experience by remembering your preferences and delivering relevant content. You may choose to manage or disable cookies through your browser settings at any time. However, please be aware that restricting cookies may affect the functionality of certain features, limit personalization, and reduce the performance of the platform.
5.0 Data Security
We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure. These measures include encryption technologies, secure servers, restricted access protocols, and continuous monitoring to detect potential vulnerabilities. Although we strive to use industry-standard safeguards to protect your data, it is important to understand that no system for transmitting or storing information electronically can be guaranteed to be completely secure. As a result, while we are committed to maintaining a high level of security, we cannot offer an absolute guarantee that your information will remain protected in all circumstances.
6.0 Data Retention
We retain your personal information only for as long as necessary to provide you with our services, fulfill the purposes outlined in this Privacy Policy, comply with legal or regulatory requirements, resolve disputes, and enforce our contractual agreements. The specific retention period may vary depending on the nature of the data and the purpose for which it was collected. When your information is no longer needed, we take appropriate steps to securely delete it, anonymize it, or otherwise prevent it from being associated with you in the future.
7.0 Your Rights
You may have the right to access the information we hold about you and request a copy of it. You may also request that we correct any inaccurate or incomplete data about you. In certain cases, you may ask us to delete your personal information, withdraw your consent where consent is the basis for processing, or object to specific types of data processing. You may also request that we restrict the way your information is processed. Additionally, if you believe that your rights have been violated or that your personal information has been mishandled, you have the right to lodge a complaint with data protection authority.
If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Information” section below. We will evaluate and respond to your request in accordance with applicable data protection laws.
8.0 Third-Party Links and Services
Our platform may include links to third-party websites or use third-party services such as payment processors, analytics tools, or content providers. These external sites and services operate independently from us, and we do not control or take responsibility for their privacy practices, content, or security measures. We encourage you to review the privacy policies of any third-party website or service you choose to access, especially before providing any personal information. Your use of third-party services is at your own risk, and this Privacy Policy does not apply to information collected by those third parties.
9.0 Children’s Privacy
We do not knowingly collect, store, or process personal information from children under 13 years old (or any higher minimum age required by your jurisdiction’s data protection laws). If we discover that a child has provided personal data without verified parental consent, we will take immediate steps to delete the information from our systems. If you believe a child may have provided personal data on our platform, please contact us without delay so we can investigate and take appropriate action.
10.0 International Users
If you access or use the platform from outside the country where the School’s owner or operator is based, please be aware that your personal information may be transferred to, processed, and stored in other countries. These countries may have data protection laws that differ from those in your jurisdiction. By using the platform, creating an account, or submitting personal information, you consent to the transfer and processing of your data in countries where we or our service providers operate, in accordance with this Privacy Policy.
11.0 Updates to This Privacy Policy
We may revise or update this Privacy Policy periodically to reflect changes in our services, legal requirements, or data handling practices. When an update is made, we will post the revised version on the platform and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy regularly. By continuing to use the platform after any changes are posted, you accept and agree to the updated terms.
12.0 Contact Information
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way your personal information is handled, you may contact us using the details below:
Escentia Ltd
Email: info@escentia.co.uk
Phone: +44 7917 588640
Address: Escentia Ltd, Brook House, Mint Street, Godalming, Surrey GU7 1HE
We will do our best to respond promptly and address your inquiry in accordance with applicable data protection laws.
Your acceptance of these terms
By enrolling in the School, you signify your acceptance of this Privacy Policy. If
you do not agree to this Privacy Policy, please do not enroll in the School.
Your continued enrollment in the School following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.